Support

Write to us and a person answers, usually within one working day.

Subscription and billing

Whealth Factory Premium is bought through Apple and billed to your Apple Account. To change or cancel it, open Settings on your iPhone, tap your name, then Subscriptions. To get access back on a new phone, open the app's membership screen and tap Restore purchases. Refunds are handled by Apple at reportaproblem.apple.com.

Delete your account

1. Open Profile.
2. Open Settings, then Delete account.
3. Type your username to confirm.

This removes your account and your data. Cancel your subscription with Apple first: deleting the account does not cancel it.

Report content or a member

Every post, comment, message thread and profile has a "…" menu with Report and Block. Reports reach our moderation team and are reviewed within 24 hours. For anything urgent, write to the address above.

Apple Health and AI features

Both are optional. Apple Health access is managed in the Health app under Sharing. AI coaching sends what you log to AI providers only after you allow it in the app, and you can turn it off in Profile at any time. The details are in the Privacy Policy.

Password

On the sign-in screen, choose email, enter your address and tap Forgot password. The link in the email opens a page where you set a new one.